Accliptic Support Teacher's Pet Open Source
Frequently Asked Questions

Have questions about Accliptic Support? The following are some of the more common questions asked about the software. If your questions are not addressed here, please let us know.

Q: Why Accliptic Support, instead of product XYZ?
Many of our competitors provide very high quality software, some even providing features that we don't (yet!). However, we believe that our strong focus on usability and efficiency is rather unique, and sets us apart from the competition - this focus on improving the support process allows you to get more done in less time, impress your customers, attract new customers, and concentrate on building your business.
Q: How much does Accliptic Support cost?
Pricing differs depending on how many technicians you plan to regularly use the software, and starts at $295.00. Note that this is a one-time fee (not a subscription type service), and provides you with free updates through the v1.X series.
Q: Does Accliptic Support licensing include support?
Yes. All purchases include support for the installation and usage of the software, including access to our customer discussion forum, knowledge base, etc. Of course, these support features are provided using the Accliptic Support software itself.
Q: Does Accliptic Support licensing include documentation?
Installation instructions for Accliptic Support are available online, in our knowledge base. While the software is very easy to understand and use, comprehensive usage documention is still being written and will be released as it becomes ready. In the meantime, we will be more than happy to answer any questions you may have about the usage or customization of Accliptic Support.
Q: Is there a money-back refund policy if I am unsatisfied?
Yes. If you wish to receive a refund for your purchase for any reason whatsoever, we will provide one within the first 45 days after your purchase. This is to ensure that you are able to install the software, that it performs acceptably on your server, that you find its functionality useful for your purpose, etc.

Accliptic Technologies cares for its customers. We have no interest in making someone pay for something that they cannot or do not wish to use.
Q: What are the system requirements for Accliptic Support?
In order to install the Accliptic Support software, you will need to have access to a server running some sort of Unix variant (so far only Mac OS X and Debian Linux have been thoroughly tested, though other Unix-like operating systems will likely work with little or no extra configuration). Most web hosting services can provide this sort of environment.

You will also need to have the following software installed:
  • Apache web server v1.3 or newer (older versions may work).
  • MySQL database server v4.0 or newer (older versions may work) with database name, hostname, login and password.
  • PHP version 4.2 or newer (older versions will not work) with mail() function support.
  • Perl version 5.6.1 or newer (older versions may work) with sendmail access and recent versions of the following modules:
  • A dedicated POP3 email account with a server hostname, login and password.
  • Cron scheduling support (included in almost all Unix-like environments).
If you are not comfortable with installing this sort of software yourself or do not have access to dedicated hardware, you may wish to employ the services of a web hosting company.

The software listed above is extremely common, and will already be installed by most Unix-based web hosts. If you plan on utilizing the services of a web hosting company, though, we recommend verifying that they support the above prior to signing up (as well as inquiring about their refund policy, in case you have unresolvable problems with your installation).
Q: What web hosts are known to work with Accliptic Support?
The above list of prerequisites can be a bit daunting, so we have compiled a short list of web hosting companies that are known to support everything you need to run the software:
This list is not comprehensive, so be sure to check with your current host to see if they have everything you need before switching.
Q: What web browsers work with Accliptic Support?
As Accliptic Support is a web-based application, access to it is through web browser software. The following web browsers have been tested and are known to work with Accliptic Support: One of these browsers is used by almost all of the web-using public. It's possible that other browsers may work fine, but have not been fully tested - if you can offer reports of other browsers working or not working, we'd love to hear them.
Q: Is a demo version available?
We have created a demonstration site running Accliptic Support, which you may feel free to test as much as you'd like. However, we do not currently provide a downloadable demo copy that you can install (we do provide a 45 day money back guarantee as explained above, though, in case you have trouble getting it to work).
Q: Will I need to install Accliptic Support myself?
Yes. However, we do provide installation service for an additional fee. Please contact us for details.
Q: How customizable is Accliptic Support?
Accliptic Support is extremely customizable. By changing just a few items in the main configuration file, you can integrate the software into just about any web site. Additional features (such as theme overrides) allow you to make substantial changes to the look and feel of the software.

For an example, see our own support section, which (as you can imagine) runs Accliptic Support. It was integrated into our main site by changing just three configuration settings (HTML header, HTML footer, and some cascading style sheet information in the <head></head> section).
Q: Can you help with integration/customization?
We provide such services for an additional fee. Please contact us and let us know a bit more about what you had in mind, and we'll see what we can do.
Q: Is Accliptic Support theme-able/skinnable/templatized?
Yes and no. We did design Accliptic Support with a clear separation of code logic and presentation, meaning that almost all of the 'look and feel' of the software is defined using templates containing HTML mark-up. This means that, technically, you can essentially completely overhaul the appearance of the software by writing your own theme and swapping out ours.

However, doing so may entail a lot of work for you in the future. The theme format hasn't been officially documented, and can change substantially in the future (without a formal explanation of each individual change). Trying to keep up with changes can be very difficult, and is only recommended for those with a lot of time on their hands.

As a somewhat easier alternative, if all you want to do is make a change to the way a single portion of the interface is displayed (perhaps add a few graphics, etc), we allow you to define 'theme overrides' which allow you to replace a portion of our main theme with one you have defined. This may still require you to make changes as new Accliptic Support versions are released, but it's a lot easier to keep track of them this way.
Q: Is Accliptic Support source code available?
Yes. As the software is written using PHP and Perl (and we do not use code obfuscators such as Zend Encoder), all source code is available to those who purchase it and can be freely edited. However, note that Accliptic Support is not 'open source' and you cannot redistribute our code to others without permission. Also note that we are unable to officially support code that has been altered (though we'll certainly answer any questions you may have about modified code, to the extent that we can).
Q: Can I get a certain feature added?
We're always welcome to consider feature enhancement suggestions and requests, though we cannot guarantee whether or not a given feature will be added, or provide a firm timeframe as to when that may occur. If you really need a special feature added ASAP, let us know and we may be able implement it for you for an additional fee (as long as we can integrate it into the main Accliptic Support product as well).
Q: How much disk space do I need?
This varies significantly depending on the number of users you have, the the number of inquiries/entries you have in your database, etc. Count on the software itself taking up around 2-3 MB, including graphics. Based on our demonstration version, a 'stock' database only consumes approximately 34 kilobytes, which swells up to 357 kilobytes with the addition of 10,000 user accounts.

As you can see, Accliptic Support is rather efficient in its use of disk space.
















Accliptic Technologies