Tour

The following online tour shows some of Accliptic Support's most commonly used features. For a more comprehensive list of what functionality Accliptic Support has to offer, please view our feature listing.


Entries (Admin/CSR point-of-view)

• Entries listing
• Entry manager
• Lock management
• Monitored queues
• Triage groups
• User entries viewer
• Predefined/canned messages

Inquiries (customer point-of-view)

• Inquiry submission page

Mail

• Mail message composition
• Mail message composition (preview)

Forum

• Forum thread listing
• Viewing a message forum thread
• Forum message composition

Knowledge

• Knowledge navigator
• Knowledge search
• Knowledge article viewer

Notices

• Notice listing

Miscellaneous

• Browsing user accounts
• Searching user accounts
• User account editor